Customer Service Guarantee
At Love Rustic we understand buying furniture online is different as you only have pictures to go by. This is why we off hassle free returns within 14 days. If you're not happy with your purchase then you can return the product to us within the 14 day period and we will issue a full refund or alternatively we can arrange for a courier to return this at cost price for you. Please note that the product will need to be in the same condition as it was received.
Standard Operating Procedure for Returned Items
- All returns must be in the original packaging and in the same condition as it was received.
- After 14 days refund will be in form of an exchange credit to be spent at our store
- Please report delivery damages within 24 hours of your delivery.
- All notifications must be emailed over using our contact form or emailing firstname.lastname@example.org
Defective Goods and Returns
In the unlikely event that the Goods do not conform to these Terms, please let us know immediately after delivery and follow the below Standard Operating Procedure (SOP) –
- Notify us no later than 24 hours from the receipt of the order.
- All notifications must be emailed to email@example.com
- Always quote the Product Code number & order number.
- Attach any relevant pictures and a brief explanation of the issue
- We aim to process the request and revert within 1-3 business days.
All refunds are processed within 14 days and for the safety and security of your account; we would only credit back the money from the original bank account against which the purchase order was paid.
- Once executed; back orders are treated like normal ‘standard’ orders and therefore the same Standard Operating Procedure and returns policy is applicable.
100% of our products are hand-crafted individually. Further most of our products are hand-made from solid wood hence variation in size, colour, finish, fabric (for upholstered goods), texture, natural grain pattern, knots, movement of timber etc are an integral part of the way products are naturally made & promoted. We strongly recommend you to ensure that you have made yourself fully aware about the nature of our offered hand-made solid wood products to avoid any disenchantment at a later stage. We regret, will NOT treat any of the above variations as defect, as these are natural occurrences.