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Delivery Details


Delivery Details

Please read below for details of how your products will be delivered and expertly handled.

  • FREE UK delivery
  • Delivery dates are dependent on stock and model. Hand crafted items can take longer. The average waiting time is 5-10 working days
  • If time is of the essence then please get in touch with us before ordering to see if the model you like is in stock and ready for delivery
  • Bespoke orders take an estimated 8 weeks
  • All products are packed with mail order packaging standards
  • 2 man delivery for larger furniture items
  • 1 man assisted delivery for smaller furniture items
  • Parcel service for smaller products & giftware including accessories
  • Fully track-able delivery service using your trade account dashboard
  • Delivery of goods to the end customer’s location or room of choice**
  • Eco-friendly removal & disposition of all packaging material**
  • Signed proof of delivery for easy record keeping using state-of-the-art smart handset. However this is not applicable for smaller products.
  • If you provided a mobile phone number, a text message will be sent to you to confirm delivery date. In addition, the crew will phone when they are en route**

** The below exceptions do apply to our delivery policy.

  • For 2-man delivery items, a fully trained and equipped delivery team will come to your customer’s home will bring the product(s) inside to your room of choice.
  • The delivery team will not be able to bring your order up more than one flight of stairs, unless there is an elevator on the property which they can use
  • If you provided a mobile phone number, a text message will be sent to you to confirm delivery date. In addition, the crew will phone when they are en route.This is only applicable for larger furniture items, 2 man
  • Customer signs for delivery for 1-man and 2-man. If the item requires a signature, the driver will leave a notice behind for customer with instructions on how to proceed with receiving the shipment.
  • Packaging waste removal is applicable for 2 man delivery only.